How to return or exchange an item, and what to do if something turns out to be defective. These terms follow the Law of Georgia on the Protection of Consumer Rights.

1. Returning an item you don’t need (private customers)

If you bought for personal use, you can withdraw from the purchase within 14 calendar days of receiving the order, without giving a reason.

  1. Tell us within these 14 days: email info@beautyculturegeo.com with your order number, or use the withdrawal text at the bottom of this page.
  2. Send or bring the item back within 7 calendar days of telling us.
  3. We refund the price of the item and the standard delivery cost you paid within 14 calendar days of your notice. If your order was delivered free of charge or handed over in person, there is no delivery cost to refund. We may hold the refund until the item reaches us or you show proof that you have sent it.
  4. The refund goes back the same way you paid, unless we agree otherwise.

Return shipping is paid by you. If you chose a delivery option more expensive than our standard one, we refund only the standard delivery cost.

Condition of the item

You can unpack an item and check it the way you would in a shop. It should come back complete, in its original packaging, with labels and protective films. We record a video when we open every returned parcel. Using an item for work is not checking it: if an item shows signs of use – scissors that have cut hair, clippers used on clients – we deduct the loss in value from the refund, up to the full price.

Scissors

Please check scissors without cutting anything. Once scissors have cut hair, even once, they are no longer new: they can only be sold again after the manufacturer resharpens them, and that is expensive. So we do not take back used scissors – their loss in value equals their price.

Items that can’t be returned

Unless they are defective, we can’t take back:

  • cosmetics and other products delivered sealed, once the seal is broken – for health and hygiene reasons;
  • scalp brushes, once the sealed packaging is opened – for hygiene reasons.

2. Business customers (salons, schools, companies)

These terms apply to purchases made for a business or professional activity, including orders invoiced to a company or an individual entrepreneur.

  • Return within 14 days of receipt, unused and in the original packaging.
  • A restocking fee of 20% of the item price is deducted from the refund.
  • The refund is also reduced by our delivery costs for the order, including delivery we provided free of charge. Return shipping is paid by the customer.
  • Hair clippers and other electrical appliances can be returned within 1 day of receipt, if they have not been used for work. The 20% restocking fee applies.
  • Scissors, scalp brushes and cosmetics can’t be returned unless defective.
  • Returned parcels are opened on video.

3. Defective or wrong items

If an item is defective, doesn’t match its description, or we sent the wrong one, contact us. We repair or replace it free of charge and cover the delivery costs. If that isn’t possible, you can ask for a price reduction or a refund.

You can claim for a defect found within 2 years of receiving the item. If the defect shows up within the first 6 months, we assume it was there at delivery unless we can prove otherwise.

Damage caused after delivery – dropping, improper use or storage, sharpening or repair by a third party – is not a defect.

4. Exchange

Want a different length or model? Contact us and we’ll arrange the exchange, or return the item as described above and place a new order. Return shipping for an exchange is paid by the customer, unless the item was defective or we sent the wrong one.

5. Withdrawal text

Copy this into an email to info@beautyculturegeo.com:

To: Individual Entrepreneur Suren Papanyan, Sergi Jikia 1, Tbilisi, Georgia, info@beautyculturegeo.com
I hereby withdraw from the purchase of the following goods: …
Order number and date: …
Received on: …
Name: …
Address: …
Date: …

We confirm receipt of your notice by email.

Contacts

Email: info@beautyculturegeo.com · Phone: +995 598 171 958, +995 555 175 155