Care & Service

Sharpening your KASHO scissors at the KAI service centre

Hair scissors clamped in a professional sharpening system

Good scissors don’t need sharpening often, but sooner or later the time comes. We don’t sharpen scissors ourselves, and we don’t hand them to the nearest workshop. KASHO scissors go to the people who know them best: the KAI service centre in Germany.

Who works on your scissors

We send scissors to KAI Europe in Solingen. This is the European branch of KAI, the Japanese company that makes KASHO (more about KAI). Only licensed KAI specialists work on the scissors: they sharpen the blades and replace worn parts. Then the scissors come back to you.

What the service includes

  • KASHO scissors: sharpening and replacement of worn parts.
  • Scissors of other brands: sharpening only, as KAI doesn’t stock parts for their screw systems.
  • Polishing is not included.

How much it costs

  • 160 ₾ for sharpening. The price is fixed in lari and doesn’t depend on the euro rate.
  • About 40 € each way for shipping to Germany and back, per shipment. We’ll tell you the exact amount in advance. It pays to send several pairs at once: shipping is charged per shipment, not per pair.

For owners of premium KASHO scissors

If you buy another pair of premium KASHO scissors from us within 18 months, we pay the return shipping for you. This covers one service shipment for each repeat purchase.

Premium KASHO series: SlideCut, Damascus, Millennium, XP, Sagano, Sagano Black Edition, Green and Blue. You’ll find them all on the KASHO brand page.

How long it takes

From the moment you hand your scissors over to us until you get them back takes 6-7 weeks. Keep a spare pair at hand for that time.

How to send your scissors

  1. Write to us or call (contacts).
  2. Send photos of the scissors from different sides and briefly describe the problem: they’ve gone dull, been dropped, have a nick or feel stiff.
  3. If the damage is unusual, we agree on the repair with KAI in advance, so there are no surprises.
  4. Hand the scissors over to us. A courier is fine.
  5. We send them to Solingen and bring them back to you after the service.

We recommend insuring the parcel. If you’d rather send your scissors to KAI yourself, we’ll give you the address.

When it’s time for sharpening

  • the scissors fold or push the hair instead of cutting it;
  • you need more effort to make a cut;
  • the tips no longer cut a section cleanly;
  • there’s a nick on the blade. Better not to work with it at all: it tears the hair and damages the blade further.

Don’t sharpen professional scissors yourself or take them to the nearest workshop: the wrong sharpening changes the blade geometry, and it can’t always be restored. To keep sharpening needs rare, look after your scissors every day: how to care for professional hair scissors.